Q - What is ASP?
A - ASP is an acronym for Application Service
Provider. In short, we own and maintain the
expensive servers and software, and you only pay a small
monthly fee to access the service.
Q - How do I access to Doctors OnLine
Billing?
A - In order to connect to the DOLB servers, you
must have an Internet connection. We recommend a high speed
connection, either DSL or cable.
Q - What hardware do I need?
A - You will need a computer running windows 2000
Professional or
above. You will also need a printer (HP LaserJet
preferred) and an internet connection. MAC's are not
supported.
Q - Is my information safe?
A - Communication with DOLB servers is via an
encrypted secure connection.
Q - What about backups?
A - Backups are done nightly three ways. We
use offsite backups via the internet, tape, and the data
is also copied to redundant servers. Backups to CD
are also available upon request for a small additional
fee.
Q - What are the hours of operation?
A - DOLB servers are available 24x7. However,
while backups are done between 1AM and 3 AM Pacific
standard time system response may be slower than normal.
Q - Is DOLB HIPAA compliant?
A - DOLB is currently compliant with all healthcare
and HIPAA requirements. We will continue to maintain
compliance as new requirements become available.
Q - Can I send my insurance claims
electronically?
A - Yes. Claims may be printed to paper on
your printer, or sent electronically to many clearing
houses via the internet. We
have secured substantial discounts for our clients through
ET&T clearing house.
Q - How much does DOLB cost?
A - Pricing is simple. after one time setup fees,
it's only $59.00 per month per computer. (see
pricing page for details.)
Q - Is training and support available?
A - Training DVD's ($300.00), classes and support are
available for an additional fee. Here are the
contents of each DVD.
Volume 1: Introduction, Practice Setup, Patients and
Guarantors, Data Lists
Volume 2: Billing and Diagnosis Codes, Transaction
Entry, Batch Payments
Volume 3: Insurance Billing, Patient Billing, Running
Reports, Appointments
Volume 4: Practice Management, Daily Activities, Weekly
Activities, Monthly Activities, Yearly Activities,
Backups
Volume 5: EMR, Custom Reports
Click
here to view a sample.
Q - Do you have a demo available?
A - Yes. You can download a demo of AltaPoint
by clicking
here.
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